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5 Jun 2022

PermanentJob for Alarm Monitoring Agent Wanted

Talent Evolution (Pty) Ltd – Posted by JobPost24 Centurion, Gauteng, South Africa

Job Description

Job for Alarm Monitoring Agent Wanted

Location: Centurion
Job Type: Permanent
Company/Employer: Talent Evolution (Pty) Ltd
Job Title: Job for Alarm Monitoring Agent Wanted


Vacancy Details

The main purpose of the position is to be responsible for, but not limited to, the monitoring and management of risk events within the Division.

This is a 24/7 based position

Duties:

  • Monitoring and Phoning of all customer high risk alarms received.
  • Monitoring and phoning for all movement exception alarms received.
  • Activation of time specific events and zones according to customer expectations
  • Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles.
  • Handover Phase 1 Recovery process to Phase 2 Escalations
  • Assist with all track and position requests.
  • Assist with all quick report requests.
  • Complete Daily, weekly and monthly Internal and External reports.
  • Assist and handle all level 1 associated queries and escalations

Candidate Requirements

  • Grade 12/Matric
  • Minimum 2 years relevant experience
  • Tracking and Fleet Controller Experience
  • Fluent in two languages of which one must be English
  • MS Office – Intermediate
  • Knowledge of South African Geography

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